- General FAQ
- Refunds and Credits
- Returns and Exchanges
- Warranities and Repairs
HOW DO I FIND OUT ABOUT MY WARRANTY?
We have tried to include warranty on the equipment list on our site. You may also go to the manufacturer’s links to find your warranty information on their site. If you cannot find information please give us a call at 352-622-7700. We will be happy to assist you.
MY UNIT STOPPED WORKING OR ISN’T WORKING CORRECTLY?
The manufacturer’s warranties apply and commence on the invoice date. In the event of equipment failure during the warranty period, please contact Broadcasters General Store promptly so that we may assist in the replacement or repair of the defective item through a factory authorized repair center.
DOA “DEAD ON ARRIVAL” ?
Many of our manufacturers allow us to advance replace items that arrive defective out of the box (DOA). It is important that you notify us within 15 days of your purchase so that we can facilitate your replacement or repair. Items found to be DOA months after the purchase are generally required to be returned for repair.
WHO DO I CONTACT ABOUT THE STATUS OF MY CREDIT?
WHEN WILL I RECEIVE MY CREDIT?
Products being returned to BGS stock will normally be issued a credit within 7 days. Products being returned to a manufacturer can take anywhere from 7-30 days depending on the manufacturer. It is imperative that we receive your return tracking to help expedite your credits. Credits will not be issued without receipt of return tracking.
WHAT ITEMS ARE NON-RETURNABLE?
Damaged items, Downloadable items, Custom or Special Orders, Software, Opened headphones, Unwrapped TVs, Monitors over 37″ or larger, any products marked as non-returnable.
WHERE DO I SEND MY RETURN TRACKING?
WHAT DO I NEED TO DO WHEN PACKING MY RETURN?
- Make sure you have a RA Number from your Sales Representative.
- All products must be returned with original packaging, documentation and accessories.
- Please double box product.
- Do not write on manufacturer’s packaging.
- Insure for full value of equipment.
- Write RA # on label if not included in Address.
- Send tracking number to RA@BGS.cc for proof of delivery.
No returns will be accepted without a RA.
WHAT TYPE OF CARRIER DO I USE TO RETURN MY ITEM?
Please ship via trackable carrier with signature required for delivery. Email tracking to RA@bgs.cc
WILL I BE CHARGED FOR RETURN SHIPPING?
Returns for items with Free Shipping will have the freight deducted from the credit. No credit will be issued for shipping cost, unless the error was the manufacturer’s or ours.
WILL I BE CHARGED WITH A RESTOCK FEE?
Special orders, opened orders or non-inventory items may be subject to restrictions with possible manufacturer restocking fees. These fees can range from 15 to 50%. Check with your sales representative.
HOW DO I REQUEST A RA?
You can email or call your sales representative. Their name is included on your confirmation.
HOW SOON DO I NEED TO REQUEST A RA FOR MY RETURN?
As soon as possible or within 20 days of receiving your product.
WHO HELPED ME WITH MY QUOTE?
Look at your Quotation near the Quote #. You will see “Submitted By:”. You will find your sales person’s name there. Any person at BGS is always happy to assist you as well. Just give us a call.
DO YOU TAKE PART IN SBE CHAPTERS?
Yes we do. If you’re looking for a speaker, please let us know.
DO YOU DO INSTALLS?
No we do not do installs but we have several great sources for systems integrators. Please give us a call and we can help you get in touch with someone.
I HAVE A STUDIO PROJECT. WHERE DO I START?
Please give us a call. We love to talk to our customers and we’d be happy to help point you in the right direction.
I CAN’T FIND A PRODUCT ON YOUR WEBSITE.
We carry a wide variety of products. Please, if you do not see a product on our site, give us a call or email us.
WHAT IS MY CUSTOMER CODE?
It is our way of labeling your account. Located under the “BILL TO:” on all quotes and orders.
HOW DO I GET TRACKING INFORMATION?
If you didn’t get your tracking request it here.
HOW DO I ORDER?
After you have received your quote, give us a call or send us an email. We will help you get your order on the way!
If you don’t know who helped you, look near the Quote #. You will see “Submitted By:”.
WHERE ARE YOU LOCATED?
Our main office is in Ocala, FL. We have 3 other outside offices. We do not have a show floor and do not service walk in customers.
HOW DO I RETURN AN ITEM?
Contact your sales person to request a RMA.