RECEIVING YOUR SHIPMENT

UPS or FedEx

Please inspect all boxes immediately.  If a package is damaged, make a note of the damage or any missing cartons on the receipt and have the driver for the delivery company sign it and give you a copy. Please call BGS if any of these problems arise.

Please open your packages and test your equipment. If for any reason your item arrives DOA  or with technical issues it is best to contact us immediately.

Many of our manufacturers allow us to advance replace items that arrive defective out of the box (DOA). It is important that you notify us within 15 days of your purchase so that we can facilitate your replacement or repair. Items found to be DOA months after the purchase are generally required to be returned for repair.

TRUCK SHIPMENTS

Please remind whomever will be signing for these shipments to inspect the freight. 
Please inspect all boxes immediately. If a package is damaged, make a note of the damage or any missing cartons on the receipt and have the driver for the delivery company sign it and give you a copy. If the package looks significantly damaged you should refuse it. Please call BGS if any of these problems arise. 352-622-7700

 

CLAIMS

The copy of your shipping receipt should be faxed to us so that we can assist you in filing a claim. You must keep all cartons and equipment until the shipping company investigates the claim. Under present ICC rules and regulations, it is the responsibility of the consignee to inspect and report loss and damages promptly, and in writing.  Most carriers will not accept a damage claim beyond 15 days.

RETURNS & EXCHANGES

  • No returns will be accepted without a RA.
  • No returns will be accepted after 30 days of invoicing.
  • All returns are subject to restocking fee depending on condition, purchase date and manufacturer’s policy.
  • Credits will not be issued without receipt of return tracking.