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general order info
Stock items ordered by 4:30 eastern normally will ship via UPS the same day from Florida. BGS tries to maintain stock in the most common items. Drop-ship items are subject to availability and the manufacturer’s shipping cut-off time.
For those shipments that require faster service, we will ship UPS or Federal Express (we will try to use other specified carriers upon request). Shipping charges are based on the weight or in the case of larger boxes the dimensional shipping weight of the item. Shipping charges are prepaid and added to the customer’s invoice unless quoted otherwise.
Special orders or opened items may be subject to restrictions with possible manufacturer restocking fees. These fees can range from 15 to 50%.
Damaged items, custom, downloadable or special orders are non-returnable. Computer software will only be accepted back if unopened and the factory seal is intact.
We collect tax for Georgia, Florida, Illinois, Indiana, Ohio, Kentucky and North Carolina. Some of our manufacturers may require us to collect tax for other states that they have nexus in and this will be added to your invoice and noted. Anyone not required to pay tax must complete and fax (352-629-7000) the appropriate state forms for our files.
Please contact your sales person to determine the best method of shipment for your order.
- BGS reserves the right to refuse international orders due to merchandise ordered or destination.
- All international orders are considered final sale. No returns or exchanges will be provided.
- Some manufacturers have strict policies on exporting which will prevent orders from being placed.
- BGS shipping quotes do not include local duties, tax or customs fees that may accrue prior to delivery.